Smartly Prepare Exam with Free Online MB-230 Practice Test

We offer the latest MB-230 practice test designed for free and effective online Microsoft Dynamics 365 Customer Service Functional Consultant certification preparation. It's a simulation of the real MB-230 exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

You are a Dynamics 365 Customer Service system administrator. You work with the Customer Service Hub

application.

You need to enable entities for service-level agreements (SLAs).

For which entity can you enable SLAs?

Options :

A : Contract

B : Business unit

C : KPIs

D : Customer service schedule

E : Holiday schedule

F : Account

Answer: A

Question 2

You need to consider the underlined segment to establish whether it is accurate.

The status reason for a Cancelled case status will read Researching.

Options :

A : No adjustment required.

B : Waiting for details

C : Merged

D : On hold

Answer: C

Question 3

You need to implement service-level agreements.

Which type of agreements should you implement?

Options :

A : On-demand

B : Standard

C : Enhanced

D : Contact

Answer: C

Question 4

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?

Options :

A : In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

B : Delete the old entitlement. Create a new entitlement template.

C : Create a new template with the dates and terms. Activate the template.

D : Make a copy of the old entitlement. Activate the copy.

Answer: D

Question 5

You are employed as an administrator for your company’s Dynamics 365 for Customer Service implementation.

Your company has several business process flows for managing contracts.

You want to specify the default process flow.

You configure the stages of the business process flows.

Does the action achieve your objective?

Options :

A : Yes, it does

B : No, it does not

Answer: B