Question 1

During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.

You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.

What is a possible way to troubleshoot the issue?

Options :

A : Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.

B : Update the mobile offline profile to include the users that require access.

C : Select the menu icon on the top left, and toggle Show non-production apps to Yes.

D : Update the mobile offline profile to include the correct Field Service security roles.

Answer: C

Question 2

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.

How should you structure the system to manage this request?

Options :

A : Ensure each asset is properly geo-coded.

B : Attach a functional location to each asset.

C : Create a detailed service account tree.

D : Attach a detailed map of the asset’s location to the work order.

Answer: B

Question 3

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the work order.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Publish the customizations.

Does this meet the goal?

Options :

A : Yes

B : No

Answer: B

Question 4

You are configuring settings related to booking status.

You have the following booking status:

1. Arrived On Site, associated with the Field Service status In Progress

2. Repair, associated with the Field Service status In Progress

3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : A timestamp is created for Arrived On Site.

It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.

This is followed by a new timestamp when the booking status is updated to Completed.

B : By default, a timestamp is created only when a booking status change results in a Field Service status change.

C : A timestamp is created when the booking status is updated to Arrived On Site.

No timestamp is created for Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.

D : By default, a timestamp is created with every booking status change.

Answer: B,C

Question 5

Your customer wants to update compressor temperature information in an external system called Maximo.

The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.

What is the most efficient way to perform this task systematically?

Options :

A : Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.

B : Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.

C : Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.

D : Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.

Answer: D