Question 1

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Options :

A : Ensure Microsoft Teams is installed on their mobile device.

B : Ensure the Remote Assist app is installed on their mobile device.

C : Ensure their mobile app and Remote Assist passwords are the same.

D : Ensure they are set up as a Bookable Resource.

Answer: D

Question 2

You are configuring the schedule board so that dispatchers can:

1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.

2. quickly look at the board, and determine who is internal versus external.

You need to ensure dispatchers can see the resource type.

In which two places should you add the Resource Type field? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : To Resource Details View

B : To Resource Tooltips View

C : To Resource Cell Template

D : To Retrieve Resources Query

Answer: C,D

Question 3

You are a field service technician. You need to supply a fan belt for a compressor at a customer site. When checking the stock in your van you realize your fan belt inventory is showing 0.

You need to initiate a transfer from the stock at the home office.

Which two fields must you use to complete the transfer of stock? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : To Location

B : Destination Warehouse

C : Source Warehouse

D : From Location

Answer: B,C

Question 4

A customer wants to book a servicing appointment from the Field Service self-scheduling portal.

The customer needs to be able to schedule an appointment with an available technician with the right skillset for the job.

Which two options can be used? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options :

A : Work Order type

B : Communication Type

C : Service Product

D : Service Type

Answer: C,D

Question 5

You are identifying inconsistencies in recent work order billings.

You find a work order that does not have an Invoice and Actuals posted.

What are two reasons why this may have happened? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options :

A : Actuals are only generated when the invoice is marked as Paid.

B : Actuals are only generated when the invoice is Confirmed.

C : The Work Order Invoice Creation setting is set to Never.

D : The setting for generating invoices for work orders created by an agreement was incorrectly set.

Answer: C,D

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