Question 1

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

Options :

A : Schedule board

B : Unified routing for table records

C : Universal Resource Scheduling

D : Resource scheduling optimization

Answer: D

Question 2

You are evaluating Dynamics 365 Customer Service for a company.

A company executive needs to understand which knowledge management features are available.

You need to describe the features.

Which three features should you describe?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options :

A : Converting work orders to knowledge articles

B : Creating multilingual knowledge articles

C : Performing a full-text search

D : Performing an image-based search

E : Approving knowledge articles before publication

Answer: B,C,E

Question 3

A company wants to be able to give quotes to customers from their parts list.

You need to recommend a solution for the company.

What should you recommend?

Section: Describe Dynamics 365 Sales

Options :

A : Dynamics 356 Customer Insights

B : Dynamics 365 Sales

C :

Dynamics 365 Marketing

D :

Dynamics 365 Human Resources

Answer: B

Question 4

A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires

temporary employees to work during peak seasons.

Temporary employees take much longer to resolve cases than seasoned employees.

You need to recommend features that will help employees find information needed to resolve cases.

Which two options should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Customer Service

Options :

A : Knowledge base with Relevance search

B : Parent and Child case settings

C :

Case management with Related Similar cases

D :

Routing rule sets

Answer: A,C

Question 5

A company uses Dynamics 365 Marketing.

You must choose a real-time marketing customer journey type to start the journey.

Which two journey types you can use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Marketing

Options :

A : Event-based

B : Audience-based

C : Scheduled

D : Customer onboarding

Answer: A,B