Question 1

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the

solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Sales

Options :

A :

Dynamics 365 Customer Insights

B :

Dynamics 365 Sales Enterprise

C :

Dynamics 365 Sales Insights

D : LinkedIn Sales Navigator

Answer: B,D

Question 2

You have a chart that displays a summary of accounts by industry.

You need a chart that displays the same data grouped by city. You must be able to access the chart at a

later date.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe shared features

Options :

A :

Expand the existing chart.

B : Edit the existing chart.

C : Select the city field in the drill-down menu.

D :

Create a new chart.

Answer: B,D

Question 3

A company uses leads and opportunities to track potential sales.

Salespeople have a difficult time determining prioritizing opportunities.

You need to ensure opportunities are categorized to ensure sales efficiency.

Which feature should you implement?

Options :

A : Sales forecast

B : Price calculation

C : Predictive opportunity scoring

D : Kanban view

Answer: C

Question 4

A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires

temporary employees to work during peak seasons.

Temporary employees take much longer to resolve cases than seasoned employees.

You need to recommend features that will help employees find information needed to resolve cases.

Which two options should you recommend? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Customer Service

Options :

A : Knowledge base with Relevance search

B : Parent and Child case settings

C :

Case management with Related Similar cases

D :

Routing rule sets

Answer: A,C

Question 5

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

Options :

A : Schedule board

B : Unified routing for table records

C : Universal Resource Scheduling

D : Resource scheduling optimization

Answer: D

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