Question 1

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.

You need to recommend an app for the company.

Which app should you recommend?

Options :

A : Dynamics 365 Sales Insights

B : Microsoft Excel

C : Microsoft Outlook

D : Microsoft Teams

Answer: A

Question 2

A company uses Dynamics 365 Field Service.

A technician needs to create a checklist to determine the work that needs to be performed for a work order.

You need to create the checklist.

Which tool should you use?

Options :

A : Customer Voice

B : Forms

C : Service task type

D : Inspections

Answer: D

Question 3

A company uses Dynamics 365 Sales.

You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.

You need to convert the lead to an opportunity and retain all available history.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options :

A : Qualify the closed lead as an opportunity.

B : Qualify the reactivated lead to an opportunity.

C : Convert the copied lead to an opportunity.

D : Use the Reactivate Lead functionality to reopen the lead.

E : Create a copy of the lead with data from the original lead.

Answer: B,D

Question 4

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.

You need to track information about electricians’ qualifications professional licenses, and certifications.

Which attribute should you use?

Section: Describe Project Operations

Options :

A : Skills

B : Roles

C : Rating values

Answer: A

Question 5

You have a chart that displays a summary of accounts by industry.

You need a chart that displays the same data grouped by city. You must be able to access the chart at a

later date.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe shared features

Options :

A :

Expand the existing chart.

B : Edit the existing chart.

C : Select the city field in the drill-down menu.

D :

Create a new chart.

Answer: B,D

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