Question 1

Under which heading in the POTI model should the current performance level of an operational area be recorded?

Options :

A : Process

B : Organization

C : Technology

D : Information

Answer: A

Question 2

Which of the following statements about the business change manager role are true?

1. It provides a bridge between the programme and business operations

2. It delivers the new capability to business operations

Options :

A : Only 1 is true

B : Only 2 is true

C : Both 1 and 2 are true

D : Neither 1 or 2 is true

Answer: A

Question 3

Which role is responsible for delivering the capability?

Options :

A : Programme board

B : Senior responsible owner

C : Programme manager

D : Business change manager

Answer: B

Question 4

Which is a transformational flow process?

Options :

A : Benefits Management

B : Realizing the Benefits

C : Benefits Profiling

D : Reviewing Benefits

Answer: B

Question 5

Which characteristic describes management rather than leadership?

Options :

A : It is always required in a business-as-usual context

B : It clarifies the current state and the vision of the future

C : It resolves the tension between the current state and the vision

D : It is most effective when influencing people face-to-face

Answer: B