Question 1

The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims. What should the consultant recommend to make the support process easier?

Options :

A : Create a custom Case Lightning record page.

B : Enable the Service Console app.

C : Enable the Service Console for Manufacturing app.

Answer: C

Question 2

If an organization would like to apply a rebate program to more than one account, which course of action should be taken to accomplish this requirement?

Options :

A : Create a new rebate program for each account

B : Add each account to the rebate benefits related list to the rebate program

C : Add each account to the members related list on the rebate program

D :

Answer: C

Question 3

Universal Containers has implemented Rebate Management and wants to define the Benefit information section of a Rebate Type Benefit. Which Sequence of Minimum and Maximum Range values would be valid?

Options :

A : 0 to 100

B : 101 to 200

C : 201 to 300

D : 301 to 400

Answer: A

Question 4

Universal Containers (UC) has implemented Sales Cloud and Service Cloud in seven countries in EMEA for about 100 users. UC has successfully tested and signed off on additional Sales Agreements functionality. In order to have control over the rollout and monitor the adoption, UC wants to roll out in a phased manner, country by country. UC follows a single-org strategy. How should a consultant enable this rollout scenario?

Options :

A : Deploy the new functionality and assign the permission set to the designated users.

B : Deploy the new functionality and make the Sales Agreements tab visible for the designated users.

C : Deploy the new functionality and assign the Manufacturing licenses to all of the users.

Answer: A

Question 5

A Salesforce consultant built an integration that calls an external endpoint via an Apex callout. However, the callout is failing with the following error: "System.CalloutException: Unauthorized endpoint". What should the consultant do to fix this error?

Options :

A : Create a connected app for the external system.

B : Register the URL in Remote Site Settings.

C : Ensure that the integration user has the necessary permissions to perform the callout.

Answer: B