Smartly Prepare Exam with Free Online Monitor-Support-and-Fulfill Practice Test

We offer the latest Monitor-Support-and-Fulfill practice test designed for free and effective online ITIL 4 Specialist Monitor, Support and Fulfill (ITIL-4-MSP) certification preparation. It's a simulation of the real Monitor-Support-and-Fulfill exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

Which activity of the ‘service desk optimization’ process considers information about major incidents and disasters?

Options :

A : Service desk improvement initiation

B : Service desk improvement communication

C : Triage the user query and initiate the appropriate activities

D : Service desk review

Answer: D

Question 2

What is the CORRECT description of technical debt?

Options :

A : A problem that has been analysed but has not been resolved

B : Monitoring and controlling the status of known errors

C : Multiple people with different skills working together to resolve a problem

D : The rework backlog which is created by choosing workarounds instead of systemic solutions

Answer: D

Question 3

Which of the following is NOT a key input in the Service Request Fulfilment Control process?

Options :

A : User satisfaction surveys

B : Fulfilment actions records and reports

C : Service request models

D : Service level agreements

Answer: A

Question 4

Which one of the following incident management activities is the user responsible for?

Options :

A : Incident review and incident records analysis

B : Incident detection

C : Incident model improvement initiation

D : Incident closure

Answer: B

Question 5

A problem manager is helping to improve a value stream to design, develop, and implement new or changed services. They are looking at the information flows and considering what information they should be providing to other teams. What is the BEST example of information that a problem management practice should make available to this value stream?

Options :

A : Information about solutions to incidents that have happened in similar environments

B : Information about release strategy to help package solutions

C : Information about the incident classifications that are needed

D : Information about events that could be used to help detect incidents

Answer: A