Smartly Prepare Exam with Free Online Monitor-Support-and-Fulfill Practice Test

We offer the latest Monitor-Support-and-Fulfill practice test designed for free and effective online ITIL 4 Specialist Monitor, Support and Fulfill (ITIL-4-MSP) certification preparation. It's a simulation of the real Monitor-Support-and-Fulfill exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Question 1

Which of the following statements is MOST CORRECT regarding the role of the technical team in maintaining monitoring and event management guidelines?

Options :

A : Technical teams are solely responsible for creating guidelines for the entire organization-s monitoring and event management.

B : Technical teams should wait for an industry-wide standard before defining their monitoring and events.

C : Technical teams should not define or automate their own monitoring and events without guidance.

D : Each technical team should define and automate its own monitoring and events under the supervision of the most senior operations executive.

Answer: D

Question 2

Which of the following is NOT a practice typically involved in the service request lifecycle for fulfilling a service request?

Options :

A : Change enablement

B : Deployment Management

C : Infrastructure and platform management

D : Release management

Answer: B

Question 3

How can a service desk agent recognize and understand the experience of a user?

Options :

A : Utilize omnichannel communication

B : Effectively and efficiently triage the user query

C : Create a moment of truth

D : Apply service empathy

Answer: D

Question 4

What is an advantage of using self-service tools in the 'Triage the user query' activity?

Options :

A : Increasing the service desk-s workload

B : Complicating the user experience

C : Reducing the need for human interaction

D : Limiting the service offerings available

Answer: C

Question 5

How can the physical proximity of a local service desk team create a challenge in service delivery?

Options :

A : By enhancing the use of automated tools, reducing personal touch in service.

B : By fostering too much independence among team members.

C : By decreasing the team-s awareness of the organization-s news and changes.

D : By causing dependencies on specific individuals rather than roles, potentially disrupting service when these individuals leave.

Answer: D