Exam Code: OMS335
Exam Questions: 144
Design And Administer An Omnistudio Solution
Updated: 04 Sep, 2026
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Question 1

A company has a requirement to create a 360° view of their customers using FlexCards. At this company,customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use casesneeded and recommends a FlexCard canvas that contains multiple child cards inside the state of a parentFlexCard.What is the advantage of embedding multiple child cards in this scenario?

Options :
Answer: B

Question 2

A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.• Status = Activeo Pay billo Review usageo Cancel service• Status = Suspendedo Pay billo Reconnect serviceo Cancel service• Status = Pending installationo Set up billingo Schedule installationo Cancel installation• Status = Canceledo Reconnect service o Cancel service• Status = Pending installationo Set up billingo Scheduleinstallationo Cancel installation• Status = Canceledo Pay billo Disconnect serviceo Reconnect serviceWhich two FlexCard features should the consultant use to meet these requirements? Choose 2 answers

Options :
Answer: A,B

Question 3

A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers

Options :
Answer: B,D,E

Question 4

When a call center agent interacts with a customer, the agent must have all of the customer's relatedinformation available for a quick response. The business requires the agent to have access to:• A view with information about a customer account• A list of contacts and cases associated with the account• All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?

Options :
Answer: D

Question 5

A company needs to create a quoting process for its internal agents. During quoting, the agent selects aproduct and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The processshould look up the unit price using the product code, the grade, size, and then multiplies the unit price by adiscount factor.Which two OmniStudio tools should the consultant recommend to meet these requirements?Choose 2 answers

Options :
Answer: A,C

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