A business wants to display cases for an account using FlexCards. The cases should be organized in a tabularlist by case status, so that Escalated cases appear first, followed by Active and Closed cases.Which FlexCard feature should the consultant recommend to meet this requirement?
A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers
How many levels deep can reusable OmniScripts be nested?
A business has a requirement to display cases in a console for service agents. Cases can have a variety ofstatuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen thecase. When the case is Active or Escalated, agents should not have the option to reopen the case.Which FlexCard functionality can be used to meet this requirement?
When a call center agent interacts with a customer, the agent must have all of the customer's relatedinformation available for a quick response. The business requires the agent to have access to:• A view with information about a customer account• A list of contacts and cases associated with the account• All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?
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