Question 1

A company is changing their work organization from employees working individually to the use of teams. Which reward system could be used to foster long-term team effectiveness? Choose 1 answer

Options :

A : Reward system that recognizes only group activity

B : Reward system that rewards only individual performance

C : Reward system that discourages collaboration by individuals

Answer: A

Question 2

A company is changing their work organization from employees working individually to the use of teams. What will likely help the company develop team effectiveness? Select one.

Options :

A : Avoiding social loafing by making sure all accountability is joint accountability.

B : Ensuring there is zero conflict among team members

C : Utilizing both individual rewards and team rewards

D : Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning

Answer: C

Question 3

An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings. Which kind of reward is this? Choose 1 answer

Options :

A : Intrinsic reward

B : Extrinsic reward

C : Affiliation reward

D : Compensatory reward

Answer: A

Question 4

Employees A and B work together on the same project team. When the team faces a complex and difficultproblem, the team leader usually asks Employee A to generate alternative solutions for the team to consider. Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance. Which statement is correct? Select one.

Options :

A : Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.

B : Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.

C :

Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.

D :

Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.

Answer: B

Question 5

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk. Which type of conflict resolution technique does this represent? Choose 1 answer

Options :

A : Problem solving

B : Authoritative command

C : Altering the human variable

D : Altering the structural variables

Answer: B

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