Question 1

A volume constraint uses the Return any action that does not exceedconstraint mode. The following tables show the configuration of the volume constraints and the list ofcustomers in the outbound segment:The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST02, CUST-03, and CUST-05.Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

Options :

A : None

B : Silver card and Diamond card

C : Diamond card

D : Silver card

Answer: C

Question 2

U+ Bank wants to offer a Gold credit card to customers who have an annual income of more thanUSD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

Options :

A : Engagement policy condition

B : Audience

C : Customer segment

D : Prioritization formula

Answer: A

Question 3

U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the Journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The customer always receives the most relevant action, even if an action is not a part of any journey.

B : The bank implemented upweighting for the third stage.

C : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

D : The customer can be Involved in only one active journey at a given moment.

Answer: A

Question 4

U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, toevery customer who logs in to the bank website.What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

Options :

A : An action and the associated web treatment.

B : Real-time containers.

C : A business structure.

D : Customer contact policies.

E : Customer engagement policies.

Answer: A,B

Question 5

An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate thepolicy. What is the best way for the NBA Specialist to validate the engagement policy?

Options :

A : By deploying the offer to a small group of customers

B : By reviewing the strategy simulation results

C : By reviewing the business requirements document

D : By testing the policy with a test customer

Answer: D