Question 1

U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the Journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The customer always receives the most relevant action, even if an action is not a part of any journey.

B : The bank implemented upweighting for the third stage.

C : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

D : The customer can be Involved in only one active journey at a given moment.

Answer: A

Question 2

MyCo, a telecom company, wants to send promotional SMSs with data plan offers to their qualifiedcustomers. The business intends to use the same action flow template with their target flow pattern for all thedata plan actions.What do you configure to implement this requirement?

Options :

A : An output template

B : A dynamic template

C : A file template

D : An SMS treatment

Answer: D

Question 3

An NBA Specialist Is configuring the engagement policy for a new loan offer and wants to validate thepolicy. What is the best way for the NBA Specialist to validate the engagement policy?

Options :

A : By deploying the offer to a small group of customers

B : By reviewing the strategy simulation results

C : By reviewing the business requirements document

D : By testing the policy with a test customer

Answer: D

Question 4

U+ Bank wants to offer a Gold credit card to customers who have an annual income of more thanUSD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

Options :

A : Engagement policy condition

B : Audience

C : Customer segment

D : Prioritization formula

Answer: A

Question 5

U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, toevery customer who logs in to the bank website.What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

Options :

A : An action and the associated web treatment.

B : Real-time containers.

C : A business structure.

D : Customer contact policies.

E : Customer engagement policies.

Answer: A,B