Question 1

A cutomer mobile app is configure to support offline usage if the mobile device is online when is a new case persisted to the server?

Options :

A : when the device synchronize with the server

B : when the case is assigned to an operator or workbasket

C : when the first assignment is performed

D : when the case is created on the device

Answer: A

Question 2

You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega. Which approach satisfies these requirements?

Options :

A :

Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.

B :

Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.

C :

Create different harnesses for each user-s workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.

D :

Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.

Answer: A

Question 3

Select two ways for queuing an item for a queue processor. (Choose Two.)

Options :

A : Use the Queue-for-processing method

B : Use Utility smart shape

C : Use Run in Background smart shape

D : Use the Queue for -agent method

Answer: A,C

Question 4

You are audit a property named. Generic Code. The label on the form is named suggested generic substitute. when the field value changes, you want the history details to show as the name of the label. you also want to record the name of the property How do you ensure that the entry shows both the label and the property name?

Options :

A :

On the pyTracksecurtiyChanges data tranform, in the source field, enter "suggested generic substitue (. GenricCode)"

B :

on the pyTracksecurtiyChanges declare trigger activity, enter GenericCode as a parameter name and "suggested generic substitute" as a perameter description

C :

on the work management landing page> Filed level Auditing tab in the source filed enter GenericCode. in the Description filed enter "suggested generic substitute"

D :

on the work management landing page > Filed level Auditing tab,, in the source filed enter "suggested generic substituite(. GeneriCode)"

Answer: D

Question 5

When implementing a Next-Best-Action, the customer Lifetime value Threshold is used to __________ for an offer

Options :

A : determine customer eligibility

B : apply the customer-s lifetime value

C : prioritze high value propositions

D : prioritize customer

Answer: C