Question 1

Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)

Options :

A : A sales representative wants to quote the cost of an insurance policy based on selected coverage options.

B : An accountant wants to list the largest order for the last month, for each customer account.

C :

A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

D :

A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.

Answer: A,D

Question 2

Which requirement demonstrates the need configure correspondence?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 3

Which scenario is a use case for the Wait step?

Options :

A :

The customer cannot complete an application for a checking account until a bank representative reviews their credit report.

B : An agent needs to send a confirmation email to an insured customer after they complete a form.

C : A payroll user cannot process a salary increase until the department manager approves the increase.

D : The customer needs to log in to their account before receiving a membership discount on an online

purchase.

Answer: C

Question 4

A data page holds product information. The data page's Reload if older Than field is set to 15 minutes. The data page is created at 06:12.At 06:20 the user requests product information. At 06:42 the user requests product information. When is the data page reloaded?

Options :

A : 06:35

B : 06:20

C : 06:27

D : 06:42

Answer: D

Question 5

A purchase request list report includes columns for case ID and regional cost center. A manager wants to

report to show the total of purchase requests for each of the regional cost centers.

How do you configure the report definition?

Options :

A : Create a filter for each cost center and count the case IDs.

B : Summarize the case ID column by count.

C : Summarize the regional cost centers by account.

D : Define a function for the cost center column to total the case IDs.

Answer: B