Question 1

In which situation do you configure branched rulesets?

Options :

A :

One team creates a new patch for an application while another team creates a new major version of the application

B : You need to delegate rules to process owners from the business

C : Multiple teams need to work on the same application version

D :

A team needs to work on the next version of an application while preparing to migrate the current version.

Answer: C

Question 2

You are creating a case type to process job applications for a large corporation. Jobapplications for security

positions require a physical assessment in addition to the standard criminal background check. The physical

assessment can occur before or after the background check. How do you configure a case type to achieve the

required behavior?

Options :

A : Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B : Create a process for the physical assessment that is parallel to the background check process.

C : Create a process on one stage for the background check and a process on another stage for the physical

assessment.

D : Create a process for the background check and an optional process for the physical assessment.

Answer: B

Question 3

Which requirement demonstrates the need configure correspondence?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 4

Which two collaboration tools allow teams to communicate faster and share information more efficiently while resolving cases? (Choose two.)

Options :

A : Dashboards

B : Widgets

C : Tags

D : Pulse

Answer: C,D

Question 5

How do you route an assignment so that any available member of the department can perform the task?

Options :

A : Route the assignment to a work list.

B : Route the assignment to the admin user

C : Route the assignment separately to all members.

D : Route the assignment to a work queue.

Answer: D