Question 1

You are creating a case type to process job applications for a large corporation. Jobapplications for security

positions require a physical assessment in addition to the standard criminal background check. The physical

assessment can occur before or after the background check. How do you configure a case type to achieve the

required behavior?

Options :

A : Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B : Create a process for the physical assessment that is parallel to the background check process.

C : Create a process on one stage for the background check and a process on another stage for the physical

assessment.

D : Create a process for the background check and an optional process for the physical assessment.

Answer: B

Question 2

A requirement states: The date of birth submitted for first grade students must be at least five years before September 1 of the current year. Which three validation methods, when applied in combination, satisfy the requirement? (Choose Three)

Options :

A : When rule

B : Calendar control

C : Date data type

D : Validation rule

E : Edit validate rule

Answer: A,B,D

Question 3

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 4

A purchase request list report includes columns for case ID and regional cost center. A manager wants to

report to show the total of purchase requests for each of the regional cost centers.

How do you configure the report definition?

Options :

A : Create a filter for each cost center and count the case IDs.

B : Summarize the case ID column by count.

C : Summarize the regional cost centers by account.

D : Define a function for the cost center column to total the case IDs.

Answer: B

Question 5

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the____in the service level to 5 days.

Options :

A : passed deadline

B : urgency

C : deadline

D : goal

Answer: C

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