Question 1

A data page holds product information. The data page's Reload if older Than field is set to 15 minutes. The data page is created at 06:12.At 06:20 the user requests product information. At 06:42 the user requests product information. When is the data page reloaded?

Options :

A : 06:35

B : 06:20

C : 06:27

D : 06:42

Answer: D

Question 2

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days. What is the process that you follow to create this visualization?

Options :

A : Create a new report on the Data landing page.

B : Add a report widget to a portal on the Explore data landing page.

C : Add a new portal on the Channels landing page.

D : Create a new Insight on the Explore data landing page.

Answer: B

Question 3

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement.

Options :

A : Configure hotel review as a spin-off case of the checkout request.

B : Configure checkout request as a child case of hotel review.

C : Configure both checkout request and hotel review as top-level cases.

D : Configure hotel review as a child case of the checkout request.

Answer: D

Question 4

Which requirement demonstrates the need configure correspondence?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 5

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options :

A : When the Process ticket step starts

B : When the Triage stage starts

C : When the Enter Ticket Details step completes

D : When the Process ticket step completes

Answer: D