Question 1

You are asked to create a visualization that allows managers in the Customer Service division to track the

number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

Options :

A : Open the Channels landing page, and then add a new portal.

B : Open the Explore data landing page, and then create a new insight.

C : Open the Explore data landing page, and then add a Reporting widget.

D : Open the Data landing page, and then create a new insight.

Answer: B

Question 2

An event center has a case type that allows customers to book a dining room for events. After customers

provide basic information and indicate whether they want catering for the event, the following behavior occurs:

If customers do not ask for catering, they receive a rental rate quote for the dining room.

If customers indicate that they want catering for the event, they must choose a menu before they can

receive a quote.

Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)

Options :

A :

Create parallel processes for providing menu preferences and for providing the customer with the rental rate

quote.

B :

Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape

that evaluates whether the customer checks the box.

C :

Configure the menu preferences and appointment date fields with a visibility condition if the customer

selects the catering checkbox.

D :

Create a process for customers to indicate menu preferences. Add the process as a case-wide optional

action.

Answer: B,C

Question 3

You should consider using a field value when the list of allowed values is________________.

Options :

A : mostly static

B : three or fewer items

C : updated often

D : shared across all case types

Answer: A

Question 4

You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?

Options :

A : Project delivery leader

B : Lead business architect

C : Citizen developer

D : Deployment architect

Answer: A

Question 5

A disputed transaction case records account information using a page property. Account information is

recorded at the time the case is created and does not update when the case is further processed. Account

information is stored in an external system and accessed by a data page.

How do you configure the account information page?

Options :

A : Select Copy from a data page on the page property.

B : Configure the page property to refer to a keyed data page.

C : Select Refer to a data page on the page property.

D :

Define a reference property that refers to the data page.

Answer: A