Question 1

You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?

Options :

A : Project delivery leader

B : Lead business architect

C : Citizen developer

D : Deployment architect

Answer: A

Question 2

You are asked to create a visualization that allows managers in the Customer Service division to track the

number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

Options :

A : Open the Channels landing page, and then add a new portal.

B : Open the Explore data landing page, and then create a new insight.

C : Open the Explore data landing page, and then add a Reporting widget.

D : Open the Data landing page, and then create a new insight.

Answer: B

Question 3

In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)

Options :

A : Add a persist case shape after the first step.

B : Configure the starting flow to instantiate the case type as a temporary case.

C : Apply a when condition to the first step to persist only cases requiring updates.

D : Configure the first step to instantiate the case type as a temporary case.

Answer: C,D

Question 4

You should consider using a field value when the list of allowed values is________________.

Options :

A : mostly static

B : three or fewer items

C : updated often

D : shared across all case types

Answer: A

Question 5

Which two statements about Configuration sets are true? (Choose two.)

Options :

A : Used if a Dynamic System Setting does not meet the requirements

B : Enables the business to control application behavior

C : Used to organize Configuration settings with a common element

D : Defined in the Data-Configuration-Setting class

Answer: B,C

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