Question 1

Reference module: Testing engagement policy conditions using audience simulation

U+ Bank, a retail bank, recently implemented a project in which credit card offers are presented to qualified

customers when the customers log in to the web self-service portal. The bank now plans to amend its

engagement policy conditions. As a Decisioning Consultant, which simulation do you run to check if the

conditions are too broad or narrow for your requirements?

Options :

A : Audience simulation

B : Pega Scenario Planner

C : Ethical Bias Check

D : Persona Testing

E : A

Answer: E

Question 2

When a customer is offered an action that they already accepted, this is because_________.

Options :

A : the strategy is not customized to exclude previously accepted offers

B : there are no suppression rules defined

C : the actions are filtered based on eligibility

D : the customer intent was captured incorrectly

Answer: A

Question 3

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel. What else do you configure for the new treatments to be present in the next-best-action recommendations?

Options :

A : No need to do anything. The strategy is auto-generated.

B : Change the generated decision strategy.

C : Modify the Next-Best-Action Framework strategy to cater to the new web channel.

D : Create a channel strategy specifically for web.

Answer: C

Question 4

U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal. Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes: 1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer. 2. Introduce a new offer, Twenty year fixed-rate mortgage. The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

Options :

A :

Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

B :

Create a single change request in the 1:1 Operations Manager portal.

C :

Create two change requests in the 1:1 Operations Manager portal.

D :

Create a single change request in the Pega Customer Decision Hub portal.

Answer: A,C

Question 5

Reference module: Creating and understanding decision strategies. In a decision strategy, to use a customer property in an expression, you _____.

Options :

A : prefix the property with the keyword Customer

B : use the property as defined without a prefix

C : define the property as a strategy property

D : define the Customer page in Pages and Classes

Answer: A

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