Question 1

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options :

A : P-l must be resolved before either C-l or C-2 can be resolved.

B : Either C-l or C-2 must be resolved before P-l can be resolved.

C : C-l must be resolved before C-2 can be resolved.

D : Both C-l and C-2 must be resolved before P-l can be resolved.

Answer: D

Question 2

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 3

Customers can log their own product support requests using an online portal. Once logged in, the portal

displays the list of products purchased by the customer. The customer can initiate one or more support requests

for each product. What is the appropriate scope for a data page that sources the list of products purchased by

the customer?

Options :

A : Thread

B : System

C : Requestor

D : Node

Answer: C

Question 4

A data page holds product information and has the Reload if Older Than field set to 30 minutes. The data page is created at 7:43. The user then performs the following actions: 8:10 the userrefreshes the product information 8:45 the user refreshes the product information At what time is the data page reloaded?

Options :

A : 8:13

B : 8:10

C : 8:40

D : 8:45

Answer: D

Question 5

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options. Which work item do you create in Agile Workbench to address this issue?

Options :

A : User Story

B : Bug

C : Feedback

D : Status

Answer: B