Question 1

Customers can log their own product support requests using an online portal. Once logged in, the portal

displays the list of products purchased by the customer. The customer can initiate one or more support requests

for each product. What is the appropriate scope for a data page that sources the list of products purchased by

the customer?

Options :

A : Thread

B : System

C : Requestor

D : Node

Answer: C

Question 2

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

Question 3

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for

betanrelease product that requires review by the vice president of service. How do you configure assignment

routing to review warranty service requests?

Options :

A : Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B : Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C : Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D : Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: D

Question 4

In which situation do you configure branched rulesets?

Options :

A : One team creates a new patch for an application while another team creates a new major version of the application

B : You need to delegate rules to process owners from the business

C : Multiple teams need to work on the same application version

D : A team needs to work on the next version of an application while preparing to migrate the current version

Answer: C

Question 5

An application contains two case types, AutoClaim and PropertyClaim. The inheritance path for the application contains three copies of the pyDefault data transform that set property values for two properties, Work Item Urgency and Prefix. If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix when a user creates a PropertyClaim case?

Options :

A : Work Item Urgency = 10, Prefix = [no value]

B : Work Item Urgency = 0, Prefix = "C-"

C : Work Item Urgency = 10, Prefix = "C-"

D : Work Item Urgency = 20, Prefix = "A

Answer: C