Question 1

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Options :

A : CSRs can create other case type instances on the mobile app.

B : Mobile app color palettes are different for users and CSRs.

C : The mobile app customizes currency units and date/time format according to the location of the users.

D : The mobile app supports all mobile phone operating systems.

Answer: B,C

Question 2

How do you route an assignment so that any available member of the department can perform the t ask?

Options :

A : Route the assignment to a work list.

B : Route the assignment to the admin user I

C : Route the assignment separately to all members.

D : Route the assignment to a work queue.

Answer: D

Question 3

Which requirement demonstrates the need configure correspondance?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 4

Which three use cases demonstrate the Pega dynamic Ul behavior? (Choose Three)

Options :

A : Display a message upon form submission that a date field must be in the future.

B : Unmask a password field when users click an icon.

C : Automatically calculate order total when users change quantities.

D : Display partner information fields when a screen loads for married applicants.

E : Display a shipping address section when users select the Different than billing address check box.

Answer: A,B,D

Question 5

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

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