Question 1

You are configuring routing for a customer warranty service request. All warranty

servicerequests are routed to the warranty resolution group except for warranty service requests for

betanrelease product that requires review by the vice president of service. How do you configure assignment

routing to review warranty service requests?

Options :

A : Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B : Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C : Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D : Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: D

Question 2

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

Options :

A : Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

B : Place the updated rules into a new ruleset and include the new ruleset in a new application.

C : Place the updated rules into a new ruleset and include the new ruleset in a new version of the application

D : Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Answer: D

Question 3

Which source do you select for a data page that contains the details of single record for a data type?

Options :

A : Report definition

B : Data transform

C : Connector

D : Lookup

Answer: D

Question 4

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options :

A : P-l must be resolved before either C-l or C-2 can be resolved.

B : Either C-l or C-2 must be resolved before P-l can be resolved.

C : C-l must be resolved before C-2 can be resolved.

D : Both C-l and C-2 must be resolved before P-l can be resolved.

Answer: D

Question 5

A hotel booking application allows customers to change rooms after making a reservation. Each room's status

in each hotel is stored on a data page sourced from an external database table.

Which two configuration options, when applied in combination, do you use to update the

database table when a customer changes rooms? (Choose Two)

Options :

A : A savable data page that contains the room information

B : A when rule to trigger the database update

C : A data transform to copy updates to the data page

D : An editable data page that contains the room information

Answer: A,C

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