Question 1

A hotel booking application allows customers to change rooms after making a reservation. Each room's status

in each hotel is stored on a data page sourced from an external database table.

Which two configuration options, when applied in combination, do you use to update the

database table when a customer changes rooms? (Choose Two)

Options :

A : A savable data page that contains the room information

B : A when rule to trigger the database update

C : A data transform to copy updates to the data page

D : An editable data page that contains the room information

Answer: A,C

Question 2

In which two situations is it appropriate to use a decision table? (Choose Two)

Options :

A : A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.

B : If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.

C : A gym recommends a membership type based on the number and type of fitness classes the customer wants to attend every month.

D : Order total is calculated based on the quantity and price of the items in the customer-s shopping cart

Answer: A,C

Question 3

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 4

Customers can log their own product support requests using an online portal. Once logged in, the portal

displays the list of products purchased by the customer. The customer can initiate one or more support requests

for each product. What is the appropriate scope for a data page that sources the list of products purchased by

the customer?

Options :

A : Thread

B : System

C : Requestor

D : Node

Answer: C

Question 5

How do you route an assignment so that any available member of the department can perform the t ask?

Options :

A : Route the assignment to a work list.

B : Route the assignment to the admin user I

C : Route the assignment separately to all members.

D : Route the assignment to a work queue.

Answer: D