Question 1

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Options :

A : CSRs can create other case type instances on the mobile app.

B : Mobile app color palettes are different for users and CSRs.

C : The mobile app customizes currency units and date/time format according to the location of the users.

D : The mobile app supports all mobile phone operating systems.

Answer: B,C

Question 2

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 3

Color options are available to the customer, but the options are available on the screen, and

do not appear with the popup.

Which option to configure the color option?

Options :

A : Dropdown

B : Radio button

C : Check box

D : Autocomplete/Textfield

Answer: B

Question 4

In which situation do you configure branched rulesets?

Options :

A : One team creates a new patch for an application while another team creates a new major version of the application

B : You need to delegate rules to process owners from the business

C : Multiple teams need to work on the same application version

D : A team needs to work on the next version of an application while preparing to migrate the current version

Answer: C

Question 5

Which requirement demonstrates the need configure correspondance?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D