Question 1

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 2

Which requirement demonstrates the need configure correspondance?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 3

In an Online retail application, the Order Receipt view displays a list of the product ordering, including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view. Which two configuration on the Receipt view must be together to display the required information as described? (Choose two.)

Options :

A : Add a repeating dynamic layout with embedded dynamic layouts.

B : Add the total cost inside the repeating dynamic layout.

C : Add a dynamic with an embedded repeating dynamic layout.

D : Add the total outside the repeating dynamic layout.

Answer: C,D

Question 4

How do you route an assignment so that any available member of the department can perform the t ask?

Options :

A : Route the assignment to a work list.

B : Route the assignment to the admin user I

C : Route the assignment separately to all members.

D : Route the assignment to a work queue.

Answer: D

Question 5

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options :

A : When the Triage stage starts

B : When the Process ticket step completes

C : When the Enter Ticket Details step completes

D : When the Process ticket step starts

Answer: D