Question 1

A requirement states: A customer can update an address at any point during case processing by performing the

following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.

3. The customer then approves the corrected address. How do you configure this requirement?

Options :

A : Add a case-wide optional action to the workflow for the address submission.

B : Add a case-wide optional process to the case workflow to perform the address change.

C : Add an alternate stage to the case life cycle to change the address.

D : Add a button to each assignment to present the customer with a form to submit a new address.

Answer: B

Question 2

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options :

A : P-l must be resolved before either C-l or C-2 can be resolved.

B : Either C-l or C-2 must be resolved before P-l can be resolved.

C : C-l must be resolved before C-2 can be resolved.

D : Both C-l and C-2 must be resolved before P-l can be resolved.

Answer: D

Question 3

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 4

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

Question 5

Which requirement demonstrates the need configure correspondance?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D