Question 1

A Salesforce associate wants to learn more about converting Leads to Contacts. They enjoy learning in anasynchronous, gamified way.Which resource should they use?

Options :

A : Salesforce Help

B : Trailblazer Community

C : Trailhead

Answer: C

Question 2

Where can a Salesforce associate find information that provides a view of interactions with a contact?

Options :

A : Activity Timeline

B : Details Tab

C : Contact History

Answer: A

Question 3

Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead records duringthese events, but they often forget to change the Lead Source field to Trade Show*.What approach would improve data integrity for the Lead Source field'

Options :

A : Create a validation rule requiring the Lead Source field to equal Trade Show'.

B : Make an assignment rule named Trade Show’ to only assign leads to sales reps.

C : Set the default value of the Lead Source field to Trade Show’.

Answer: C

Question 4

Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers. What is the recommended way to display only the information application to each group?

Options :

A : Use Account for customers and create a custom object for partners.

B : Create record types on Account called Partner and Customer

C : Create custom object called Partner and Customer

Answer: B

Question 5

A salesforce associate wants to retrieve a record for a business but only remembers a portion of the business name. Using the fewest clicks, how should the associate search the account records for the desired business?

Options :

A : The global Search box

B : A list view of all accounts

C : A report of all accounts

Answer: A