Question 1

Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

Options :

A : Lookup

B : Calculation Action

C : DataRaptor Extract Action

D : Select

Answer: D

Question 2

A company has an OmniScript that allows agents to schedule service calls. The first step displays the accountname, primary contact name, and telephone number to the user for confirmation. On the second step, itdisplays available appointment slots, which are retrieved from an external service in XML and thentransformed into JSON. The following actions are currently used in the OmniScript:• DataRaptor Extract Action• HTTP Action• DataRaptor Transform ActionFollowing best practices, what can the consultant recommend to reduce processing time?

Options :

A : Combine these actions into an Integration Procedure

B : Change DataRaptors to extract single objects

C : Add conditional views to the OmniScript

D : Add reusable OmniScripts for each step

Answer: A

Question 3

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:• Step 1: Enter account name to retrieve account information• Step 2: Review and edit account information• Step 3: Select products• Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

Options :

A : Remove Step 1 and prefill the account information automatically.

B : Divide Step 2 into two steps, so each task is distinct.

C : Use an Edit Block in Step 4 to enter payment information.

D : Use Multi-select elements in Step 3 for the product list.

Answer: A

Question 4

A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers

Options :

A : Messaging

B : DataRaptor Post Action

C : Calculation Action

D : DataRaptor Extract Action

E : Steps

Answer: B,D,E

Question 5

A business has a requirement to display cases in a console for service agents. Cases can have a variety ofstatuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen thecase. When the case is Active or Escalated, agents should not have the option to reopen the case.Which FlexCard functionality can be used to meet this requirement?

Options :

A : Conditional View

B : Flyouts

C : State

D : Styling

Answer: A