Question 1

A company has several customer support departments. Eachdepartment has different case creation processes, but they want to unifythem into a single LWC OmniScript. During the discovery, the consultantidentifies two key requirements:* Each department has different case fields they need to capture* If the user cancels the process, they should return to a supportconsole appWhich two OmniScript features should the consultant recommend to meetthese requirements?Choose 2 answers

Options :

A : Enable the Save for Later feature

B : Set Enable Cancel in Setup

C : UseConditional Views on steps for each department

D : Add a Done action that redirects to the support console

Answer: B,C

Question 2

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to onthe FlexCards that redirects users to an external web page.Which type of action should the consultant recommend to meet this new requirement?

Options :

A : Redirect

B : Event

C : Navigate

D : URL

Answer: C

Question 3

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?

Options :

A : 2

B : 6

C : 5

D : 1

Answer: B

Question 4

A consultant must design a 360 view of the customer. The business requirements are:• A header card with account information (name, account number, next billing date, invoice method)• A list of related contacts (first name, last name, phone)• All the open cases related to the account (subject, priority, SLA)An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary tothe different sections available at a glance.Which two FlexCard features should the consultant recommend to improve the user experience?Choose 2 answers

Options :

A : Use a Datatable element

B : Use a Block Element with the Collapse property enabled

C : Use a Zone Template

D : Use a Custom Style to adjust height and width

Answer: B,C

Question 5

A consultant is working with a client who wants to display specific account information on a Flexcard. The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task. What is the best approach for the consultant to meet the client's requirements?

Options :

A : Use Omniscripts to ,,, script that display .. required information

B : Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.

C : Use Integration Procedures to integrate the necessary data

D : Use Data Mappers to transfer and transform the necessary data.

Answer: B