Question 1

The services manager wants to make sure the team enters case priority consistently. What feature can an app builder use to accomplish this?

Options :

A : In-App Guidance

B : Next Best Action

C : Flow

D : Path

Answer: A

Question 2

Which deployment tool will you use to deploy metadata from one organization to another organization?

Options :

A : Force.com Migration Tool

B : Unmanaged Packages

C : Force.com IDE

D : Change sets

Answer: C

Question 3

Universal Containers uses a custom picklist field Account Region on the account record. They want this regionto be reflected on all related contact records and stay in sync if the value of this field changes on the Account.How should an app builder meet this requirement?

Options :

A : Create a picklist field called ‘Account Region’ on Contact object > Create a workflow rule to update thispicklist field if the Account Region field on the Account is changed.

B : Create a formula field on the Contact object > Set the value of the formula to ISPICKVAL(Account.Account_Region__c).

C : Create a text field called ‘Account Region’ on Contact object > Create a workflow rule to update this picklistfield if the Account Region field on the Account is changed.

D : Create a formula field on the Contact object > Set the value of the formula to TEXT(Account.Account_Region__c).

Answer: A

Question 4

DreamHouse Realty (DR) has a policy that requires the phone number on Contact to be deleted when the DoNotCall checkbox is checked.What automation tool should the app builder recommend?

Options :

A : Quick action

B : Approval process

C : Validation rule

D : Workflow rule

Answer: C

Question 5

Ursa Major Solar is ramping up the sales team to meet increased demand. As part of the short ramp up for these new reps, the manager wants to provide a help guide to enable reps to easily get help where needed during the different sales processes. Which solution should an app builder recommend?

Options :

A : Flow

B : Journey Builder

C : Chatter Publisher

D : Path

Answer: D