Question 1

Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

Options :

A : Build a digital experience site using pre-configured emergency response management (ERM) specific template

B : Create a custom Case Record Type and leverage a prebuilt Contact Support Form

C : Build a digital experience site using the Help Center template based on the agency-s requirement

D : Leverage prebuilt Emergency Service Request flow.

Answer: A,D

Question 2

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

Options :

A : Workflows

B : Smart Forms

C : Business Rule Engine

D : Intelligent Document Automation

Answer: D

Question 3

A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?

Options :

A : Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.

B : Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.

C : Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.

D : Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.

Answer: B

Question 4

Often, one permit is dependent on another, and businesses require a specific set of permits to do business. The City of Snaxboro would like to show its constituents all the permits requiredfor different business types, so they know exactly what they need to apply for. What is the recommended approach for building out this functionality?

Options :

A : Create an OmniScript with all the applicable Business Types. Based on the Business Type selected, enable a conditional section to display all the associated permits that are required. Embed this OmniScript on the Experience Site for applicants to use by selecting the Business Type and viewing the associated permits.

B : Create a new Business Regulatory Authorization Type Dependency record by selecting the Parent Business Regulatory Authorization Type that must be applied first and the Dependent Business Regulatory Authorization Type that must be applied after getting the parent. Ensure the Show Dependent Permits section is available in the portal for applicants to view.

C : Create a custom object called "Permit Dependency" and make it a junction object between the Business Type object and Regulatory (§> Authorization Type object. Create a FlexCard that allows the use to select the Business Type from a picklist and display the associated Permit Dependency records. Embed this FlexCard on an Experience site for applicants to use.

D : Create a custom object called Permit Dependency and make it a junction object between the Business Type object and Regulatory…

Answer: A

Question 5

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

Options :

A : Workshops, Schedule and Cost

B : Scope, Tools and Cost

C : Scope, Resources and Cost

D : Scope, Schedule and Cost

Answer: D