Smartly Prepare Exam with Free Online SD0-401 Practice Test

We offer the latest SD0-401 practice test designed for free and effective online Service Desk Foundation Qualification certification preparation. It's a simulation of the real SD0-401 exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.

Exam Code: SD0-401
Exam Questions: 120
Service Desk Foundation Qualification
Updated: 10 Jul, 2025
Viewing Page : 1 - 12
Practicing : 1 - 5 of 120 Questions
Question 1

Which action is most likely to give the customer a positive impression of the Service Desk?

Options :
Answer: B

Question 2

The principal purpose of company policies is to:

Options :
Answer: C

Question 3

What is the most important reason for using customer satisfaction surveys?

Options :
Answer: B

Question 4

Your help desk/Service Desk wishes to become a model for best practice, what is one of the main sources of excellent information and advice to help achieve this?

Options :
Answer: C

Question 5

What is the best description of your role in supporting customers?

Options :
Answer: B

Viewing Page : 1 - 12
Practicing : 1 - 5 of 120 Questions

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