Question 1

A financial analyst at an investment banking firm notices that one of the firm's newest investment bankers has made an inappropriate investment recommendation to a customer. The financial analyst decides to report the issue to the branch manager. Upon entering the branch manager's office, the analyst sees the branch manager removing several pills from an unlabeled plastic jar. The analyst tells the branch manager that the investment banker has a poor work ethic. After leaving the manager's office, the analyst submits a complaint to the firm's compliance authority stating that the branch manager has a drug abuse problem and the investment banker is committing fraud. The compliance authority notifies the firm's HR manager about the issues.

What should the HR manager do to prevent future conflict between the financial analyst, the investment banker, and the branch manager?

Options :

A : Terminate the financial analyst for falsely accusing other employees of serious policy violations.

B : Meet with the financial analyst to discuss the firm-s ethical and team expectations of its employees.

C :

Develop mandatory training for all branch employees to attend to create and maintain an inclusive culture for all.

D :

Ask the financial analyst and the investment banker to develop a mutually agreeable plan to work together.

Answer: B

Question 2

Which initial step should an HR director recommend to best support a global pay-for-performance initiative?

Options :

A :

Clear, meaningful, and challenging goal setting

B :

Individual year-end performance appraisals

C :

Formal 360-degree and multisource feedback

D :

Periodic intervals of one-on-one coaching

Answer: A

Question 3

Which is a reason why an organization might be pushed into global expansion?

Options :

A : Need for greater strategic control

B : Constant tariff fluctuations

C : Need for new customers

D : Outward foreign investment potential

Answer: C

Question 4

When would a return on investment (ROI) analysis be an effective metric?

Options :

A : When a function is seeking budget to hire new staff

B : When an organization wants to compare its productivity with that of similar competitors

C : When an investor is seeking information about a company’s financial health

D :

When an HR function wants to confirm that it is complying with legal and regulatory requirements

Answer: A

Question 5

Which process clarifies performance expectations and demonstrates organizational support of individual performance improvement?

Options :

A :

Workplace retaliation

B :

Constructive discipline

C :

Conflict resolution

D :

Complaint policies

Answer: B

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