Question 1

A recent company survey shows that 70% of employees report not having mastered the skills needed to do their jobs. Which approach to learning and development should the HR director implement to best help employees master the missing skills?

Options :

A : Gamify professional development opportunities.

B : Offer a diverse catalog of micro-courses.

C : Apply the forgetting curve.

D : Use pre- and post-training surveys.

Answer: B

Question 2

What valuable guidance in the area of diversity and inclusions can HR provide?

Options :

A : Considering both visible and invisible diversity traits will create the most benefits.

B : Focusing efforts on specific identity groups will yield the best outcomes.

C :

Limiting efforts is sometimes appropriate to prevent employee backlash.

D : Supporting employee-inspired initiatives is often sufficient to achieve outcomes.

Answer: A

Question 3

The president of a global automotive business headquartered in the U.S. is conducting annual global all-employee meetings. The president travels with the executive staff, which includes the chief financial officer (CFO), the chief HR officer (CHRO), and the chief technology officer (CTO), to all the factories around the world to deliver key messages to the employees.

The employees gather in large meeting rooms for the presentations, which focus mainly on successes from the past year and priorities for the new year, followed by a question-and-answer session. The president delivers most of the presentation, the CHRO presents on employee engagement and development initiatives, the CFO presents on the financials, and the others participate in the question-and-answer session.

Within a two-week period, they travel to meetings in China, Malaysia, Ireland, and several large U.S. sites. In addition to the presentations at each site, they take facility tours and have one-on-one meetings with front-line employees of their functional organizations and with key talent while they are on site. It is a rigorous schedule, but it is very important to the president, who is committed to building a strong global team and organization.

While on the trip, the CHRO notices that the CTO consumes three to four alcoholic drinks every evening when they all go to dinner. By the middle of the first week, the CTO oversleeps and keeps everyone waiting in the morning and then nods off during the all-employee meeting in Ireland. Which is the best action for the CHRO to take regarding this situation?

Options :

A : Let it go. It is up to the president to manage the performance of the executive staff.

B : Give the CTO an ultimatum about the excessive drinking and tell him that it may impact his job.

C : Talk with the CTO privately about the impact of the behavior, express concern, and be open to discussing the employee assistance program.

D : Raise the concern with the CTO and the president at the same time and discuss the perceptions and impact on others.

Answer: C

Question 4

What impact does an organization's local responsiveness (LR) globalization strategy have on its people strategies?

Options :

A : Rotational programs between host-country and headquarter-s positions need to be created.

B : Strong mentoring and talent management programs must be deployed.

C : Comprehensive cultural training programs must be created for global assignees.

D : Coherent hiring processes need be developed to be used in all locations.

Answer: B

Question 5

A small printing organization is looking to increase its sustainability. The organization lacks the ability to allocate large amounts of financial resources to sustainability and does not have the clout to drive major changes with overseas business partners. Which option is the best way for the organization to increase sustainability?

Options :

A : Purchase only sustainably produced paper at a higher cost, passing the cost difference on to the customer.

B :

Hire a new chief sustainability officer and allow the new hire to set the course for the organization.

C :

Invest in the creation of online products and influence customers to avoid printing hard copies of its products.

D : Partner with other local businesses to drive sustainability initiatives in the local area.

Answer: D