Question 1

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible. What should the IT Director do?

Options :

A : Adopt the SIAM strategy proposed by SIAMRUS for ZYX

B : Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

C : Design a new SIAM strategy ignoring the report from SIAMRUS

D : Design a new SIAM strategy using the report from SIAMRUS as input

Answer: D

Question 2

ZYX has started the SIAM transition project The project team has recognized that a major factor tosuccess will be managing people through the transition from the current operational model to the future SIAM model. It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

Options :

A :

People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.

B :

Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staf

C :

There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

D :

ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

Answer: A

Question 3

ZYX decided to use a phased approach for implementation SIAMRUS was appointed as the service integrator and is now live The next phase is to replace the services currently provided by OUTSCO with services provided by ZYXS, ZYXD, FIELDSCO and NETSCO. This is expected to be completed in 2 months OUTSCO has established a small transition team to assist with the service transfer Over the past 4 months the performance of the OUTSCO service desk has deteriorated, with 50% of calls to the service desk exceeding the call answer time service level OUTSCO has admitted that this is due to reduced numbers of staff on their service desk What is the best approach to address the service level failures?

Options :

A : Apply service credits to OUTSCO according to their contract

B : Ask SIAMRUS staff to take over the work of the transition team

C : Ask SIAMRUS staff to take over the work of the transition team

D : Offer OUTSCO a bonus for any service level improvements

Answer: C

Question 4

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem. Considering ZYXS, which factor is most critical to the success of SIAM?

Options :

A : A service agreement between ZYXH and ZYXD

B : Clearly defined roles and responsibilities

C : Management of process outcomes instead of activities

D : Well-conceived SIAM strategy

Answer: B

Question 5

The outline SIAM model has been determined.

-ZYXS will be the service integrator

-The development teams from ZYXS and ZYXUK will merge to provide application development and support

services

-OUTSCO will provide a centralized service desk the wide area network and local area networks

-ZYXD will provide hosting services

-MAILSCO will provide e-mail services

-MOBSCO will provide desktop support for all users

The strategy is to transfer the current services to these named service providers as the legacy contracts expire

The CIO wants to ensure that the tooling strategy supports the corporate strategy

What would be the most appropriate tooling strategy*?

Options :

A : The service providers and ZYXS interface their tool with OUTSCO

B : The service providp-s .isp the QI .'W.C; tool exr iisivpIv

C : The service providers use the ZYXS tool exclusively

D : The service providers use the ZYXS tool or use an interface with it

Answer: D