During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?

During the Discovery phase of a Sales Cloud implementation, which step should a consultant complete to prepare for a successful engagement?

Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later. What should a consultant do to ensure clean leads for the marketing reps?

Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails. Which solution should a consultant recommend?

The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection. Which two steps should the consultant recommend? Choose 2 answers