Question 1

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward. Which tool should a consultant recommend to meet the requirement?

Options :

A : Salesforce Inbox

B : Enhanced Email

C : Einstein Activity Capture

Answer: A

Question 2

Universal Containers ts analyzing data to identify gaps, and wants to know which Accounts with openOpportunities are missing Contacts.Which feature should a consultant recommend to build this report7

Options :

A : Custom report type

B : Cross filter

C : Joined report

D : Custom filter

Answer: B

Question 3

The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after thelead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?

Options :

A : Create a Lead list view filtered for "Lead created date not equal to TODAY” and "Status equals new".

B : Create a Lead escalation rule with criteria “Lead created date not equal to TODAY" and "Status not equal to new”.

C : Create a dynamic report with a filter where “Lead created date is equal to TODAY" and “Status equals new",

Answer: A

Question 4

The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud. Which option should the consultant recommend?

Options :

A : Add Approval processes to enforce data standards.

B : Conduct a requirements workshop to gather user stories.

C : Use a collaboration tool to gather feedback from users.

Answer: C

Question 5

The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process. What should the consultant do?

Options :

A : Suggest that CK purchase a support agreement.

B : Conduct a knowledge transfer with the admin.

C : Recommend that the admin attend Salesforce instructor-led training.

Answer: B