Question 1

A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes. Which group should provide content for the use cases?

Options :

A : Business development team

B : Leadership team

C : Finance team

Answer: A

Question 2

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data. What is a justification for using AppExchange data services?

Options :

A : To use Salesforce Surveys to update customers’ data

B : To create customer segments with personas and scoring

C : To activate customizable sales forecasting and lead scoring

Answer: B

Question 3

Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories. Which attribute of Sales Territories should the consultant consider when developing the new territory model?

Options :

A : The system administrator profile is required to run territory planning reports.

B : A model must be activated in order to view reassigned accounts.

C : All Account assignment rules should be run when the model state is set to Planning.

Answer: B

Question 4

Cloud Kicks has 300,000 account records and 16 million invoices in a custom object with a master-detail relationship to the Account. End users have stated that each account record takes a long time to display. What should the consultant do to reduce the amount of time it takes to load pages and increase adoption?

Options :

A : Convert the Invoice master-detail into a lookup relationship and tell the users it Is a required field.

B : Move the invoice related list to a separate tab on the record page and communicate the change to users.

C : Enable indexing on all visible fields on the Invoice related Iist and create a training plan for the users.

Answer: B

Question 5

A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners?

Options :

A : Add Opportunity owners to the Opportunity Team and configure Contact sharing.

B : Add Opportunity owners to the Account Team and configure Contact sharing.

C : Transfer Contact ownership from themselves to the Opportunity owner.

Answer: B