Question 1

Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records. Which option should the consultant recommend to meet the requirement?

Options :

A : Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.

B : Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

C : Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.

Answer: B

Question 2

Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout strategy. The consultant has emphasized the value of leveraging the experiences of partners and customers within the Salesforce ecosystem. Which resource should the consultant recommend to help CK reach its goal?

Options :

A : End user feedback

B : Salesforce Premier Success

C : Trailblazer Community

Answer: C

Question 3

Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes. What should the consultant take into consideration?

Options :

A : Contacts are private and shared through sharing rules.

B : Contacts are private and shared through the role hierarchy.

C : Contacts are private and only the owner and admin can view them.

Answer: C

Question 4

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data. What is a justification for using AppExchange data services?

Options :

A : To use Salesforce Surveys to update customers’ data

B : To create customer segments with personas and scoring

C : To activate customizable sales forecasting and lead scoring

Answer: B

Question 5

During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week. What should a consultant do in response to this news?

Options :

A : Use the downtime to develop User Acceptance Testing (UAT) scripts.

B : Update the project plan and communicate it to stakeholders.

C : Ask the client to sign off on requirements and start the Build phase.

Answer: B