Question 1

The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wantsthem to check to see that the Account already exists prior to creating a new Account. Which organization-widedefault should the consultant recommend?

Options :

A : Set Account to Public Read Only and use a criteria-based sharing rule on Opportunity.

B : Set Account and Opportunity to Public Read Only.

C : Set Account to Public Read Only, and Opportunity to Private.

D : Set Account and Opportunity to Private.

Answer: C

Question 2

Cloud Kicks has 12 stages m its sales process. The probability of winning the sale must be indicated. The salesmanager uses sales stages and probability for forecasting. The sales manager wants a condensed summary ofthe forecasts without affecting the sales team.Which approach should a consultant recommend to streamline forecast reporting?

Options :

A : Create a custom object to be used in forecast reporting.

B : Reduce the number of opportunity stages and report on probability.

C : Align opportunity stages with probability and use collaborative forecasts for reporting.

D : Align forecast categories to multiple opportunity stages and report on forecast category.

Answer: D

Question 3

The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection. Which two steps should the consultant recommend? Choose 2 answers

Options :

A : Enable Salesforce Inbox.

B : Enable caching and Offline Edit.

C : Enable Mobile SDK.

D : Download the Salesforce mobile app.

Answer: B,D

Question 4

The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all openopportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/PriceQuote stages should appear in the Best-Case category. Opportunities in the Negotiation/Review stage shouldappear in the Commit category.How should the consultant ensure opportunities appear in the correct forecast categories?

Options :

A : Create a field update with Flow to update the forecast category based on the opportunity stage

B : Edit the probability percentage on opportunity stage picklist values.

C : Map opportunity stages to the appropriate forecast categories.

D : Update the opportunity stage picklist value labels to match the category to which they should be assigned

Answer: C

Question 5

Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

Options :

A : Use Contacts for retail customers and use Accounts to maintain relationships.

B : Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.

C : Create a custom field to establish relationship and create files among Person Accounts.

Answer: B