Question 1

Cloud Kicks plans to integrate its email system with Salesforce, and wants to show the last 2 months of email activity to its 75 sales reps.What should a consultant recommend to meet this requirement?

Options :

A : Sales Cloud Einstein

B : Einstein Activity Capture Standard

C : Email to Salesforce

D : Sales Cloud Console

Answer: B

Question 2

Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?

Options :

A : Create a Competitors channel in Slack to share insights and stories.

B : Create a new custom object and automation to track competitors.

C : Create a new custom field on the Opportunity object.

Answer: C

Question 3

The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection. Which two steps should the consultant recommend? Choose 2 answers

Options :

A : Enable Salesforce Inbox.

B : Enable caching and Offline Edit.

C : Enable Mobile SDK.

D : Download the Salesforce mobile app.

Answer: B,D

Question 4

Cloud Kicks has enabled multi-Currency in its organization. All the rates are set.What will happen if the exchange rates are adjusted?

Options :

A : All newly closed opportunities will use the new conversion rate.

B : Opportunities created this month will use the new conversion rate and old opportunities will remain the same.

C : New opportunities will use the new conversion rate and old opportunities will remain the same.

D : All opportunities with conversion rates will use the new rate.

Answer: C

Question 5

The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks. Which guideline should a consultant consider when cloning an order with products?

Options :

A : A cloned order must have a later end date from the associated contract.

B : A cloned order must be associated with the same contract as the original order.

C : A cloned order-s start date must fall between the associated contract-s start and end dates.

Answer: C

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