Question 1

Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. The leadership team at CK wants to improve the rate of user adoption, What should the consultant recommend?

Options :

A : Add an Approvals process to the Opportunity object to enforce data standards.

B : Conduct a requirements workshop to gather user stories.

C : Create a report to track the login rate over the last 7 days.

D : Create a Slack channel to gather and discuss feedback from users.

Answer: D

Question 2

Each year, representatives from Universal Containers attend two major industry conferences that Generate alarge volume of leads. A few months after leads have been converted to opportunities, the team wants todetermine the return on Investment (ROI) for each industry conference.Which solution should the consultant recommend?

Options :

A : Create the Campaigns related list on the Lead page layout, and associate new leads with a Campaign.

B : Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead.

C : Create industry events as Campaigns, add leads as Campaign Members, and utilize Customizable Campaign influence.

D : Create a Slack channel for each industry conference and mention this channel on all new leads.

Answer: B

Question 3

Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information. CK wants to view those orders as a related list on the Account record in real time. Which best practice should the consultant recommend?

Options :

A : Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.

B : Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.

C : Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.

Answer: C

Question 4

Universal Containers is migrating data from a legacy system into Salesforce.Which two considerations should a consultant take into account when importing Campaign Members?Choose 2 answers

Options :

A : Leads, Contacts, and Business Accounts can be Campaign Members.

B : The Marketing User feature license must be assigned.

C : The Campaign ID is required in the import file.

D : The Status of the Campaign Member is optional.

Answer: B,C

Question 5

The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new business processes will work. CK's process is complex and requires multiple slides. What should the consultant create to provide this high-level view?

Options :

A : Value Stream Map

B : Universal Process Notation

C : Capability Model

Answer: B