Question 1

A customer success manager wants to create a report that displays the total number of customer satisfaction survey responses received for each product, along with the average satisfaction rating.Which report format should the customer success manager use to best visualize this data in Salesforce?

Options :

A : Tabular Report

B : Matrix Report

C : Summary Report

Answer: C

Question 2

A marketing team wants to see a dashboard of the number of leads generated from each marketing campaign in the last month.Which dashboard component should the team use to display this information?

Options :

A : Table

B : Gauge

C : Chart

Answer: C

Question 3

Which of the following best describes the relationship between the Lead object and the other core standard objects in Salesforce?

Options :

A : Leads can be directly related to Accounts, Contacts, and Opportunities

B : Leads can be directly related to Accounts and Contacts, but not Opportunities

C : Leads are standalone records that cannot be directly related to Accounts, Contacts, or Opportunities

Answer: C

Question 4

A support manager wants to create a custom escalation rule to escalate high-priority cases to their support team leads.Where should this customization take place?

Options :

A : Setup

B : List Views

C : Chatter

Answer: A

Question 5

How can a report of all Accounts with Opportunities be created?

Options :

A : Use the Accounts report type.

B : Use the Accounts with Opportunities report type.

C : Use the Opportunities report type.

Answer: B