Question 1

Which Process Automation tool should you use in order to create a Chatter post on an Opportunity once it has closed?

Options :

A : Approval Process

B : Apex Trigger

C : Workflow Rule

D : Process Builder

Answer: D

Question 2

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.How should the administrator complete this requirement?

Options :

A : Auto - Response Rules

B : Validation Rule

C : Escalation Rule

D : Assignment Rule

Answer: C

Question 3

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.What could cause this issue?

Options :

A : The Username is not a corporate email address

B : The username is less than 80 characters.

C : The Username is a fake email address.

D : The Username is already in use.

Answer: D

Question 4

Which of the following is a valid definition of what a Custom Report Type is?

Options :

A : Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row.

B : Defines the set of records and fields available to a report based on the relationships between a primary object and its related objects

C : Allow users to group rows of data, view subtotals, and create charts.

D : Allow you to group and summarize data by both rows and columns.

Answer: B

Question 5

Given a scenario, what is the capability of campaign management tools?

Options :

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B