Question 1

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by theUC customer support team. The same team will now be working some of UC's Cases.Which two options should the administrator use to help the support team?Choose 2 answers

Options :

A : Configure a flow to assign the cases to the queue.

B : Use assignment rules to set the queue as the owner of the case.

C : Add Cass to the existing queue as available object.

D : Create a new queue and add Cases as an available object.

Answer: B,C

Question 2

Jack wants to create an automation solution that automatically assigns a new lead to the appropriate sales representative based on the lead’s geographic location.Which automation solution should he use?

Options :

A : Workflow Rules

B : Process Builder

C : Flow Builder

D : Assignment Rules

Answer: D

Question 3

You need to capture additional custom Lead information onto Contact records during the Lead Conversion process. Which type of field mapping are you able to do in Salesforce in order to accomplish this?

Options :

A : Map custom Lead fields to standard Contact fields.

B : Map standard Lead fields to standard Contact fields.

C : Map standard Lead fields to custom Contact fields.

D : Map custom Lead fields to custom Contact fields.

Answer: D

Question 4

Which of the following is not a feature of the Multi-Currency settings in Salesforce?

Options :

A : Setting the corporate currency

B : Defining exchange rates

C : Assigning default currency to users

D : Setting currency symbol for each currency

Answer: A

Question 5

What types of schedules can be set for a product in Salesforce? (select 2)

Options :

A : Quantity

B : Quote

C : Discount

D : Revenue

E : Forecast

Answer: A,D