Question 1

A user reports that they are unable to log in to Salesforce. You check their User Record and see no login attempts for them today. What is the user likely doing wrong? (select 2)

Options :

A : The user is attempting to log in to the wrong location, such as a Sandbox at test.salesforce.com instead of a Production instance at login.salesforce.com

B : The user is entering the wrong Username for themselves.

C : The user-s account has been de-activated or frozen.

D : The user is entering their Password incorrectly and have locked themselves out.

Answer: A,B

Question 2

The VP of Marketing has purchased a list of 49,000 Leads that need to be imported into Salesforce. Which Data Import tool is best suited for importing these records?

Options :

A : Workbench

B : None of the Above

C : Data Loader

D : Data Import Wizard

Answer: D

Question 3

You need to capture additional custom Lead information onto Contact records during the Lead Conversion process. Which type of field mapping are you able to do in Salesforce in order to accomplish this?

Options :

A : Map custom Lead fields to standard Contact fields.

B : Map standard Lead fields to standard Contact fields.

C : Map standard Lead fields to custom Contact fields.

D : Map custom Lead fields to custom Contact fields.

Answer: D

Question 4

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement?

Options :

A : Create a page layout for each category and filter the Lead Source field based on category.

B : Create a dependency between the Product Category field and Lead Source field.

C : Create business processes and record types for each of the three product categories.

D : Create a single business process, then create record types for each product category.

Answer: B

Question 5

Which Process Automation tool should you use in order to create a Chatter post on an Opportunity once it has closed?

Options :

A : Approval Process

B : Apex Trigger

C : Workflow Rule

D : Process Builder

Answer: D