Question 1

What is the desired outcome of an upsell proposal?

Options :

A : To optimize existing product offerings

B : To decrease customer churn rate

C : To maintain current agreement during a renewal

Answer: A

Question 2

Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline, Which best practice can the sales reps use to satisfy management?

Options :

A : Rely on marketing to identify and qualify inbound deals.

B : Keep dead deals open and move the next touchpoint dates forward.

C : Routinely scrub pipeline records and consistently disposition deals.

Answer: C

Question 3

A sales representative is strategizing on how to most effectively communicate with a key prospect. Which approach should they take?

Options :

A : Repeat key messaging to make sure it lands with the prospect.

B : Send emails to the prospect less frequently.

C : Provide unique selling points to the prospect that add value each time.

Answer: C

Question 4

How can whitespace analysis improve a sales representative's account management strategy?

Options :

A : Analyzes contract length and segment to identify retention opportunities.

B : Identifies key stakeholders and decision makers to nurture relationships.

C : Determines current products and opportunities to sell additional products.

Answer: C

Question 5

A sales representative conducts research with their customer and gains insights for developing a value proposition to solve their customer's challenges. How should the sales rep introduce their value proposition to their customer?

Options :

A : Collaborate internally to iterate on the value proposition for the customer.

B : Unveil the value proposition to the customer after it is finalized.

C : Make a draft of the value proposition and seek customer feedback.

Answer: C