We offer the latest Service-Cloud-Consultant practice test designed for free and effective online Salesforce Certified Service cloud consultant (SP25) certification preparation. It's a simulation of the real Service-Cloud-Consultant exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.
Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?
Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests. Agents will typically select an email template with password reset instructions, send an email to the customer, and update the case status to 'Responded'.What is the recommended feature to improve productivity?
Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.Individual service agents, team leaders, regional directors, and the VP of service should see thesame KPIs calculated using only the data the user can access.What is the recommended running user to meet the requirements?
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.What should a consultant recommend as the next step?
Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation. Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
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