Exam Code: Service-Cloud-Consultant
Exam Questions: 291
Salesforce Certified Service Cloud Consultant (Service-Con-201)
Updated: 18 Feb, 2026
Viewing Page : 1 - 30
Practicing : 1 - 5 of 291 Questions
Question 1

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to 'Run as specified user.What is the recommended Experience Cloud license to meet the requirements?

Options :
Answer: A

Question 2

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase? 

Options :
Answer: A

Question 3

Cloud Kicks wants to view cases resolved on the nrst cal. Pecs nave been trainee to use Save & Close when creating a Case. An existing Closed Case repot must be modified to show ftrst call resolution. What is the recommendeo report change to meet the requirements7 

Options :
Answer: A

Question 4

Milestones can be added to which two Object types?Choose 2 answers

Options :
Answer: B,C

Question 5

Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders. CK would like an efficient method to manage the setup.What is the recommended configuration to meet the requirements?

Options :
Answer: A

Viewing Page : 1 - 30
Practicing : 1 - 5 of 291 Questions

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