We offer the latest Service-Con-201 practice test designed for free and effective online Salesforce Certified Service Cloud Consultant certification preparation. It's a simulation of the real Service-Con-201 exam experience, built to help you understand the structure, complexity, and topics you'll face on exam day.
Cloud Kicks wants to standardize its service KPIs for response time and first case closure rates.Individual service agents, team leaders, regional directors, and the VP of service should see thesame KPIs calculated using only the data the user can access.What is the recommended running user to meet the requirements?
Cloud Kiks uses Dialer and one-lick calling to initiate phoe calls to customers. They have recently recived complaints from customers who have set their communication preference to email only or text only.What should a consultant recommend to meet the requirements?
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.Which approach should be used for the data migration?
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.What should a consultant recommend to meet this requirement?
What are three considerations when adding a report chart to a Console Component?Choose 3 answers
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