Question 1

At a company communications event, several employed were awarded certificates for their roles in improving customer service. Later, their manager noticed some of the certificates in the trash bin. Which essential element for success did the manager miss?

Options :

A : Link rewards to the performance evaluation

B : Employ meaningful rewards

C : Reward group or team accomplishments

D : Make sure that measurement is accurate

Answer: B

Question 2

What is a shared leave program?

Options :

A : A contribution of money to a nonprofit entity where a company employee volunteers

B : A donation of vacation time to others facing emergency situations

C : An arrangement to ensure adequate coverage of service during employees' vacations

D : An executive loan to worthy organizations for a period of time.

Answer: B

Question 3

It has been noted that an employee learns rapidly during the first few years on the job, after which time the rate of learning begins to slow. How can organizations address this in their pay programs?

Options :

A : Re-evaluate the job itself more frequently.

B : Provide less frequent increases to newer employees

C : Provide larger increases as a percentage of base pay to newer employees.

D : Provide fixed dollar amount increases to all employees in the salary range.

Answer: C

Question 4

Which of the following is primarily focused on giving special attention to employee actions, efforts, behavior or performance?

Options :

A : Compensation

B : Benefits

C : Career opportunities

D : Recognition

Answer: D

Question 5

What does a performance standard specify?

Options :

A : The experience required to achieve the goal or objective

B : The reward that can be earned

C : The time required for satisfactory performance

D : The expected outcome.

Answer: D