Question 1

If an organization’s business strategy is primarily focused on product/service leadership, which of the following will likely be one of the major objectives?

Options :

A : Minimize waste and reward efficiency

B : Provide dependability and ease of purchase

C : Build bonds with targeted customers

D : Create better ideas and commercialize them faster

Answer: B

Question 2

What is a shared leave program?

Options :

A : A contribution of money to a nonprofit entity where a company employee volunteers

B : A donation of vacation time to others facing emergency situations

C : An arrangement to ensure adequate coverage of service during employees' vacations

D : An executive loan to worthy organizations for a period of time.

Answer: B

Question 3

As a general rule, how often should employees receive performance feedback?

Options :

A : Once a year at the annual performance review

B : Once a day, preferably early in the morning

C : On an ongoing basis as appropriate

D : Only as often as is comfortable for the supervisor.

Answer: C

Question 4

A medical benefits plan provision ensuring that the correct plan is paying expenses when the member is covered under more than one plan is known as what?

Options :

A : Deductible

B : Coinsurance

C : Coordination of benefits

D : Out-of-pocket expenses.

Answer: C

Question 5

When an employee is sacrificing his or her personal life to manage job responsibilities, what is the first area of work-life that should be examined?

Options :

A : Financial support

B : Community involvement

C : Workplace flexibility

D : Use of paid time off

Answer: C