Question 1

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement?

Options :

A : A Formula Field, Static Resource, and Object Page Layout

B : Image Field, Dynamic Form, and Lightning Record Page

C : Lightning Components, SLDS Icons, and Compact Layouts

Answer: A

Question 2

Cloud Kicks’ support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which two ways could the agent experience be made more efficient? Choose 2 answers

Options :

A : Open links in new windows when agents click on details from case widgets.

B : Use Salesforce Flow to help complete fields required for case closure.

C : Design custom Lightning Web Components for the customer to complete.

D : Complete relevant information about the customer using Lightning Record Pages.

Answer: B,D

Question 3

What are examples of how you can measure business performance in Salesforce?

Options :

A : Opportunity Win/Loss Ratio

B : Number of active licenses

C : Lead conversion rates

D : A and C

E : B and C

Answer: D

Question 4

Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.Which activity should the designer perform?

Options :

A : Card Sorting

B : Task Analysis

C : Prototype testing

D : Expert Review

Answer: D

Question 5

What combination of keys do keyboard-only users use to navigate through a page?

Options :

A : All keys

B : Left and Right Arrow keys

C : Tab and Left and Right Arrow keys

D : Shift and Arrow keys

E : Tab and Arrow keys

Answer: A