What does ISO 21502 provide? 

Scenario:Exhibix is a video game developer headquartered in Zagreb, Croatia, which is known for producingtherapeutic video games for children dealing with ADHD. In order to improve users’ experience, Exhibixsuggested undertaking a project that would enable users to interact with the virtual content in the form ofholograms through augmented reality glasses in the video games. For this project, the management decided tofollow the guidelines of ISO 21502 on project management.Prior to formalizing project management, the management of Exhibix assessed, among others, the potentialimpacts that the project management approach may have on both internal and external stakeholders. Inaddition, they determined if there were sufficient resources, both human and financial, for the formalizedproject management. Furthermore, during this period, the management decided to assess only the nature ofprevious projects, due to their successful delivery.After formalizing project management, the project board organized a meeting during which they delegatedtheir responsibilities to the project sponsor. Following this meeting, the project sponsor and project managerproceeded to define the project phases and their time frames. Considering the complexity of the project, theproject manager suggested leaving open the possibility of overlapping certain phases of the project.The preparations began in June, and the project manager and the team, consisting of 20 highly skilledprofessionals, had approximately six months to implement the project. During the implementation of theproject, the project team noticed that the low maturity level of the company’s project management and thelimited availability of resources were likely to have a negative impact on the performance of the project. Withthe deadline approaching, the team was also under a lot of pressure to close the project on time.They were confronted with numerous challenges with the AR software, which led to the extension of thedeadline for the project completion. During this period, the project office assisted the project manager and theteam by providing administrative support and managing information regarding the project. Following theseevents, the project manager and the team were able to complete the project within the new set deadline. Afterthe project sponsor confirmed the project closure, the AR glasses were released for use.Question:Considering the complexity of the project, the project manager suggested leaving open the possibility ofoverlapping certain phases of the project. Is this acceptable?

Scenario:Tricko is a clothing manufacturer headquartered in Milano, Italy. The company was founded in 2010 byMario, a famous Italian fashion designer. Over the last few years, the company has seen immense growth andnow has a chain of stores across multiple European cities. Following industry trends, the top management ofTricko concluded that the company should establish an online store. As such, they required Lily, anexperienced IT engineer, to develop a brief for this potential project. After several meetings and discussions,the top management approved the project brief and assigned Lily as the project manager. For this project, shewas instructed to use the guidelines of ISO 21502 on project management.Lily initiated the project by mobilizing the project team, which included four web developers, two networkengineers, and one systems analyst. In order to ensure that every team member is fully aware of their rolesand responsibilities, Lily developed team performance domains which would link each project activity withthe individuals responsible for undertaking it. She explained to the team members that it is important toclearly understand their roles and responsibilities, considering that the team composition cannot be reassessedor revised once the project plan is authorized to be executed. In addition, Lily defined in a document theproject’s contribution to the overall objectives of Tricko, which reflected the relevant project requirementsand their associated acceptance criteria.Following that, Lily worked with the project team to discuss project costs. She suggested the team initiallyestablish cost estimates only for the first phase of the project and then for the entire project. In addition, sherequired cost estimates to be expressed in currency valuations and in labor hours. One of the networkengineers suggested that each team member should provide an estimate, and then the team should reach anagreement for a joint estimate. On the other hand, one of the developers suggested establishing an estimate forthe costs after the closure of the project, such as advertising and promotion costs. Lily agreed with theirsuggestions and asked them to provide a total estimate as soon as possible.Based on the total estimate provided by the project team, Lily developed the project budget and created a listof project activities, divided them into smaller items, and assigned a budget for each item.Question:According to scenario 5, Lily defined in a document the project’s contribution to the overall objectives ofTricko, which reflected the relevant project requirements and their associated acceptance criteria. What didLily define in this case?

What is the purpose of the planning quality phase? 

Scenario:Headquartered in Geneva, Switzerland, DND is one of the largest worldwide automakers. It first gainedglobal recognition after introducing a sports car, which quickly became highly demanded by sports car loversaround the world. Alec Law, the CEO of DND, and his management team recently decided to embark on anew project, i.e., the production of alternative fuel cars, which would use an alternative fuel source instead oftraditional petroleum fuels, as the other cars of the company do, in order to promote sustainable and lowcarbon transportation. For the implementation of this project, the company decided to follow the guidelines ofISO 21502 on project management.During the development of the project governance framework, the company took into account several factors,including, among others, the legal context of stakeholders. In the project governance, the company alsoincluded oversights on the management frameworks and the project life cycle. In order to determine theproject life cycle, the external environment was considered, including information on studies that related tosimilar projects. In addition, the company decided to separate this project governance from its overallgovernance.Moreover, the company developed a project organization, where the roles, responsibilities, and authorities inthe project were defined. In addition, the responsibilities of the project office and project assurance, amongothers, were defined. The project organization also included a customer representative. Once the projectorganization was developed and approved by the project board, it was communicated only to the project team.As the project was entering its design stage, the project board made a change in the structure of the projectorganization since one of the work package leaders had resigned from the project in order to be involved inanother project of the company.Question:In scenario 1, DND considered studies related to similar projects when analyzing its external environment. Towhich external factor do studies belong?